Frequently Asked Questions
Find answers to the most frequently asked questions below.
If you don’t see your question here, feel free to reach out using the form on our Contact Us page. We’re happy to help!
Orders and Shipping
Where is my package?
Where is my package?
After your order is dispatched, we send you an email containing a hyperlink to track your parcel with the selected courier.
You may check your order status on our 'Track Your Order' page.
If the link does not work or there has been no update on your parcel's location for 3-4 days, please reach out to our Customer Care Team at hello@wowme.us, and we will investigate the matter for you.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
To find out details about shipping times, please visit our 'Shipping and Delivery' page.
How much is delivery?
How much is delivery?
We are pleased to offer free worldwide delivery for all orders.
Return Policy
How can I process a return?
How can I process a return?
We offer free returns for products (except digital products) within 30 days of receiving your order. To learn more about our return policy, please refer to the 'Return and Refund' page on our website
Can I make changes to or cancel my order?
Can I make changes to or cancel my order?
Once an order is confirmed, it may not be possible to cancel or change it. However, contact us immediately at hello@wowme.us, and we will do our best to assist you. Note that once your order has been processed in our warehouse, no further changes or cancellations can be made.
Common Questions
Do you ship internationally?
Do you ship internationally?
We are pleased to offer free worldwide delivery for all orders.
Where can I send complaints to?
Where can I send complaints to?
You can send complaints by filling out the form on our Contact Us page or by emailing us directly at hello@wowme.us. We’re here to help!